The Thredbo 2020 Winter Season will officially open June 22, under heavy COVID-19 restrictions. 2. Cancellation – Refund Policy We are contacting eligible guests with the option to request a refund to original form of payment, instead of the Travel Bank credit they received when their flight was cancelled by WestJet. Fantastic property, cannot wait to come back again Tate in the backgro, Transport To Thredbo Village Accommodation, Lantern Thredbo Covid19 Cancellation Policy, You or a family member (or travelling companion) contract COVID 19 and as a result your entire group are unable to travel on your intended dates; OR, The Thredbo Resort is closed due to COVID 19; OR, Government policies due to COVID 19 prevent you from travelling on your intended dates; OR. Thanks again - we will be back next year - hoping to dragging friends with us Everything ran smoothly and efficiently. The resort has worked with government and industry on a COVID SAFE operating plan to ensure the health and wellbeing of staff, guests and the wider community. Thredbo and Perisher ski fields will open on June 22 - but with some major changes on the slopes. For Bookings taken prior to 30th May 2020. The Rivers Restaurant will be closed for a week from Friday for serious and repeated COVID-19 safety breaches after repeated visits from police and the liquor regulator. Perisher is Australia's most popular snow holiday destination. Accommodation cancelled at guests request 100% cancellation fee applies. If you are a season-pass holder, you'll be offered the choice of a refund or credit for your pre-purchased passes and will be … One thing to consider, however, is that refunds for flight canceled due to COVID-19 may take a long time before being processed. Coronavirus (covid covid-19) has affected us all including Thredbo and the plan of our Winter Operations, while we welcome the lifting of the NSW travel ban from 1 June 2020. Real news, honest views. Refund requests for paper tickets may be submitted on this website, however you will be required to mail in your original coupons to American Airlines at the address below before your request can be processed. The best award-winning journalists with unique and exclusive insights. We will continue to monitor Government advice on procedures and restrictions during this outbreak. 2. Refunds due to COVID-19 WestJet has started to provide refunds to the original form of payment for guests with flights that were cancelled by WestJet due to the COVID-19 pandemic. At Thredbo coronavirus measures mean there’s less traffic and more terrain per person but some beloved experiences are gone or very different However I think for this property the car parking location needs a more detailed explanation or explain it is duplex number 1 Stayed 19/04/2017 to 30/04/2017, Very relaxing, scenic and easy access to all facilities. You may contact the airline directly and request a refund for your canceled flight, instead of asking them to rebook you. Its walking distance to everything. For bookings taken between May 30 and June 13. This policy provides guests with more certainty in booking snow holidays at Thredbo in these uncertain times and should be viewed as an addition to rather than a replacement for travel insurance which is recommended. All apartments are using rental doona covers changed after every turnover. Furious skiers and snowboarders lash Thredbo after the resort's online ticketing system went into meltdown yesterday as thousands of people scrambled to get passes for this year's limited season. Perisher and Thredbo are forecast to receive only a smattering of snow in the coming days, while Falls Creek, Mount Hotham and Mount Buller can expect a bit more powder than their NSW counterparts. The following applies. Stayed 05/08/2018 to 10/08/2018, We found the staff and booking really friendly. Made our ski trip very enjoyable In response to Coronavirus (COVID-19), additional safety and sanitation measures are currently in effect at this property. Stayed 07/07/2019 to 14/07/2019, Would like a floor plan of your properties to make it easier to visualise where things are, Thanks so much for the lovely gift on arrival - loved that! Thredbo Ski Accommodation is a private real estate agency operating in Thredbo Village & The Alpine Way. Scroll down for more information. The only issues were a broken sofa pull out and some missing kitchen appliances which I detailed in an email on 4 August 2014. For Regular Mail: American Airlines Attention: Passenger Refunds 4000 E. … Book Now Events & Activities . In regard to our current operation, we are undertaking the following measures to maintain a healthy environment for all. COVID-19 Policy Update: In the event of any inconsistencies between these this policy shall take precedence. The COVID-19 Cross Border Sport Fund is part of the NSW Government’s Community Sport Recovery Package, specifically targeting NSW border grassroot clubs and associations that have been impacted by COVID-19. Accommodation cancelled at guests request 100% cancellation fee applies. I would stay again if the sofas were changed to singles. Your cancellation request will be handled by the property, based on your chosen policy and consumer law where applicable. Restricted Lift Passes Conditions. Charlotte Pass opens on June 26. Author. If you don’t book a flexible rate, you may not be entitled to a refund. Snowy River Holiday Park is an award winning accommodation holiday park set on the banks of the Snowy River in Dalgety NSW. We look forward to the opening of the mountain biking and hiking season from 21 November. Some visa holders affected by Australia’s COVID-19 travel restrictions will soon be able to access a refund or a waiver of their Visa Application Charge (VAC). Hiked the mountain during the day and came to the local pub for much needed food and a quiet drink. Stayed 12/04/2019 to 18/04/2019, Easy to book, beautiful accommodation that made us feel at home. Overall a very user-friendly, simple booking service. Discover Thredbo Rewards – Welcome Back !! Lift ticket changes : Due to COVID-19 changes around Thredbo Resort, you must pre-purchase your day and multi-day passes prior to arrival. Spending time in Thredbo after fires and in part lock down due to COVID-19. Thredbo told its visitors on June 2 that, with New South Wales' coronavirus restrictions easing, it would be opening this year's ski season from June 22 at a reduced capacity. COVID19 Conditions Due to the unprecedented nature of the COVID 19 pandemic The Lantern Thredbo will provide a cancellation, change of datesd or refund on all accommodation less a 10% booking admin fee if; If your circumstance meets any of the criteria listed above, please contact Lantern Thredbo Apartments team to request a reservation change, or cancellation. Accommodation cancelled at guests request 100% cancellation fee applies. Thanks for providing the opportunity for such a great experience. COVID-19 | Your Thredbo Questions Answered ... we have emailed you directly in regards to a refund or credit. With a lush location, close to ski fields and national parks, with fantastic service and an excellent price, we provide unbeatable mountain accommodation. Thredbo.com is committed to the health and safety of our guests, our team and our community. Stayed 22/12/2017 to 29/12/2017, Fantastic property, cannot wait to come back again. We use a natural-based hospital grade disinfectant and will continue to disinfect all surfaces when cleaning our apartments. Not all hotels or home rentals will automatically give you a refund if your conference is canceled because of coronavirus concerns, or if the virus spreads to your vacation spot. All our properties are now available for rental. Accommodation booked that is unable to be accessed through COVID restrictions, a full refund less 10% will be provided. Stayed 29/07/2016 to 31/07/2016, Great stay - easy booking process - well located with plenty of room and well equipped kitchen. Stayed 31/08/2018 to 02/09/2018, Very happy with the facilities and location. We remain committed to the health and safety of our guests, employees and the wider community. COVID19 Conditions Due to the unprecedented nature of the COVID 19 pandemic The Lantern Thredbo will provide a cancellation, change of datesd or refund on all accommodation less a 10% booking … Very helpful when we requested early check-in Stayed 18/12/2017 to 27/12/2017, Perfect chalet, close to the slopes and bus stop right outside the door. Located in the picturesque Kosciuszko National Park in NSW, its four resort areas make it the Southern Hemisphere's largest alpine resort. 1. Thredbo’s revised product offering including day passes, private lessons, ski and snowboard rental and accommodation will be available for pre-purchase from 11.59pm on Wednesday 10 June 2020. Stayed 22/06/2014 to 27/06/2014, SMS door code and no keys is just great Excellent follow on any issues at the unit Rob was very helpful. Except would love some sugar, small UHT milk, tea/coffee to tie us over until shops open (we arrived late and supermarket was closed), Really enjoyed the chalet lovely accommodation. Contract cancellations and refunds due to coronavirus (COVID-19) A statement from the CMA on consumer protection law in relation to cancellations and refunds due to coronavirus. We have stayed at Oberdere3 several times now, and cant imagine staying anywhere else. In this simple letter, the sender can ask for a refund of services or fees they've recently paid for. I was very pleased with the service. This policy is in addition to the standard booking terms and conditions provided by Lantern Thredbo Apartments. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19. Accommodation booked that is unable to be accessed through COVID restrictions, a full refund less 10% will be provided. NSW Police and Liquor & Gaming NSW visited the venue four times in July and September, identifying breaches to patron numbers, a lack of spacing between seated patrons, mingling between tables and in queues, and alcohol being consumed while standing. Thredbo is Australia’s premier alpine destination. View the Mt Buller Mt Stirling COVID Safe plan here - updated 25/6/20; The state government Alpine Activities Guidelines for coronavirus (COVID … And the attention to detail is well-received. Provided you submit a claim to cancel no later than 14 days prior to arrival. For more information on Where Do You WannaGo Pty Ltd please visit www.thredbo.com/about, ABOUT US - This website is owned and operated by Where Do You Wanna Go Pty Ltd who specialises in the rental and management of holiday homes in the snowy mountains. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Stayed 01/08/2014 to 03/08/2014, Great booking process, friendly team and Jagungal is the best place to stay. Hassan Vally, La Trobe University. Thredbo.com is committed to the health and safety of our guests, our team and our community. Stayed 05/01/2018 to 12/01/2018, Very comfortable and convenient property. Under our 24-hour flexible booking policy, if your ticket was purchased through United in the last 24 hours and you completed your purchase one week or more before the original scheduled departure flight, it may qualify for waiver of change or cancellation fees. To provide reassurance for guests we have introduced some special terms and conditions for COVID19 affected bookings which will allow flexibility for existing bookings and provide comfort if you are considering making a booking. Prospective Marriage visa If you received a Prospective Marriage visa but you were unable to enter Australia because of COVID-19 travel restrictions before your visa ceased, you may be eligible for a refund of your VAC. Anton with Mt. We will be back Refund policy overview. Both Thredbo and Mount Buller are scheduled to reopen on that date, while Falls Creek, Mount Hotham and Perisher will launch two days later. Open 365 days a year it’s home to the countries longest ski runs, best mountain bike and hiking trails and a beautiful alpine village situated in a picturesque valley in the heart of the famous Kosciuszko National Park. To provide reassurance for guests we have introduced some special terms and conditions for COVID19 affected bookings which will allow flexibility for existing bookings and provide comfort if you are considering making a booking. You may be required to provide supporting documentation such as a medical certificate when applying for a cancellation or reservation change. Your transport is cancelled or disrupted due to COVID 19 preventing you from arriving in resort for your travel dates. View our updated cancellation policy as well as new safety measures to protect our guests and team while we continue our accepting guests throughout this challenging time. Austar had a problem, Spa had a problem but he fixed both. Only issue we had with our stay was the internet drops out every day around 12.30, 1pm and doesn't come back on for 1.5 to 5 hours but I am not sure that is even anything to do with the property - its just that it was everyday around the same time with varying lengths - only noticed it as I dont go skiing so I am in the chalet all day using the internet (most guests wouldn't even notice as they would be out all day I suspect...) It didnt ruin my stay in anyway Stayed 02/09/2020 to 06/09/2020, Had a wonderful time. Stayed 08/12/2017 to 10/12/2017, I was very happy and impressed with the booking process and arrival process. In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. TSA is not responsible for or bound in any way by Kosciuszko Thredbo PTY LTD’s resort operation, lift operations, seasonal activity operations, leisure centre operations, events schedule or ticket sales. Code of Conduct for the Short-term Rental Accommodation Industry. Stayed 30/06/2019 to 05/07/2019, The online checkin - SMS door code and no keys is just awesome The apartment is spectacular. COVIDSafe app : To assist in the easing of restrictions, the Australian Government and Thredbo Resort is asking all Australians to download the COVIDSafe app. Stayed 28/07/2019 to 04/08/2019, Need to have a Bisselll push carpet sweep or vacuum Update 13 November 2020 - COVID-19 Cross Border Sport Fund. Hike Australia’s highest peaks and save over 25% at the Thredbo Alpine Hotel! Complete our form to request a refund if your travel has been impacted by COVID-19.